SHIPPING
Orders placed from Monday to Friday, excluding holidays, using the Ground Shipping Method will be processed within 1-3 business days upon obtaining credit card authorization and verification.
Once processed, they will be shipped out.
Orders made on Saturdays and Sundays will commence processing on the following business day. When your order ships, you will receive a confirmation email containing tracking information.
If you place an order before 12PM EST with Next Day or Two-Day shipping options, it will be shipped on the same business day. Orders placed after 12PM CST or on Saturdays and Sundays will be shipped on the next business day. Please note that Next Day or Two-Day Personalized orders may require an additional business day for processing.
Please be aware that all shipping charges are non-refundable, and no exceptions will be made.
INTERNATIONAL ORDERS
For international orders, there may be additional shipping charges based on taxes, tariffs, and duties imposed by the destination country. These fees are not associated with LANARAY and must be paid by the customer upon delivery. Most countries calculate and collect shipping charges, taxes, tariffs, and duties during checkout, so there should be no additional payments required upon delivery.
PERSONALIZED ITEMS
Regarding engraved items, they are considered final sale, and all engraved orders will be shipped within 2-3 business days after processing.
MULTIPLE ADDRESSES AND PO BOXES
Please note that, currently, we can only ship to one address per order, and we do not deliver to P.O. Boxes. Our Main shipping carriers include canada Post, but customers can opt to ship with any of the other carriers like United Parcel Service (UPS), DHL, and FedEx.
ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email containing tracking information for your convenience.